Got To Have a U-S-P, if You Want the J-O-B
July 22nd, 2010
By Z
Whether you love Legos or Lincoln Logs, chances are you’ve played with building blocks. It’s practically a developmental plateau, right there with using a spoon and potty training: stacking blocks, knocking them down, stacking, knocking, and through a better understanding of the process (or sheer intuition), building a stronger foundation each time. Reaching a little higher.
If you’re a businessperson, you recognize these concepts in a different light: learning the process, following your gut, developing a strong model, reaching for the prize. And you know, from the marketing perspective, it really does start with the most basic of building blocks, not so different from those painted wooden cubes that once supported your towering dreams.
Behold: the Unique Selling Proposition.
USPs are your “elevator speech” distilled into bullet points. They define your business: what you do, how you do it, why you’re better. They’re as basic as it gets … and they’re the fulcrum at the center of everything you do, especially your marketing efforts.
Now let’s not get hung up on literal translations. A USP must not always be unique (the other guy may also promise to save customers money, but you better believe affordability is one of your USPs). And it’s not always a proposition (hence the alternate name Unique Selling Point). But a USP is always a vow, a pledge promising ultimate customer satisfaction. Whether you have two or five, USPs are your pitch, your value, your word, your reputation. They are you.
And they’re never as easy as you think.
“Developing USPs is often the hardest thing a business owner has to do,” notes New Media President Michael Kitakis. “It forces people to strip away the fluff and really define their company or service. It’s not easy, but it’s critical to branding efforts. Whether you’re a pizzeria or a $20 million company, if you can’t define the three, four, five things that set you apart, you can’t explain why customers should pick you instead of your competition.”
Michael is quick to point out that individual USPs are not always “unique,” but they “always reflect a business philosophy,” and even the ones that aren’t unique – cost-savings, perhaps – will “become part of your unique branding strategy.”
“You claim to save customers money, your competition claims to save customers money,” he says. “But only you save them money and deliver a product that’s faster, cleaner, beefier, etc. The customer might like beefier, but maybe not so much that he’s willing to pay more. So one of your USPs has to be ‘low price,’ even if your competition says the same thing.
“Taken together, this overall philosophy – better and affordable – is what sets your company apart,” he adds.
Right now, New Media is knee-deep into USP development with two exciting new clients – efficiency expert Energy Kinetics and elder-care specialist Assisted Living at Home – as first steps on long (we hope!) marketing journeys. A purveyor of super-advanced, fuel-neutral heating-system optimizers and an elite provider of home-based care are pretty far apart on the practical application scale, but New Media’s mission for both is identical: Cut through the clutter and define who they are, what they do, how they do it and why they’re better.
“It can take some time, especially helping clients understand that USPs work best as broad-stroke themes and don’t have to be hard-and-fast definitions of products and services,” Michael says. “The tendency for clients is to want to cram every fact they can into each USP. We have to show them that USPs are ideas to be referenced and fleshed out later, on websites, in commercials, etc.
“It’s worth the effort,” he adds. “When we finally nail the USPs, they really become the building blocks of everything that follows. As long as they’re strong, whatever you build with them will be strong.”

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